The audits include Blind Visits, FSC, Structured Unit Visits and other such audits
The audit consists of rating the controls based on the pre-defined checklist of questions. The checklist includes multiple sections and each section contains multiple questions. Based on the response the Store is awarded points for each of the questions and this determines the overall audit rating for store.
Apart from the audit rating, the reviewer/auditor identifies the areas where the controls failed and recommends the corrective actions. The store manager reviews the audit findings and recommendations and submits an action plan. The plan is reviewed by the auditor. Once the store manager takes the corrective action as per the action plan, the auditor reviews the action taken by the store manager and closes the open audit items.
Yum is currently using Excel to carry out the reviews and uses the same for analysing the results and data from the review. Yum intends to streamline the process by implementing a solution that allows the auditors to carry out the audits using their smartphones and submit their observations and suggestions directly from their mobile app. The mobile app needs to be a location aware app to ensure on-site audits and to prevent fake audits.